Refund Policy
At Cocoa the Trendy Pet, we want you and your pet to be completely satisfied with your purchase.
Returns
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in the same condition that you received them.
Refunds
Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at your store email.
Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Contact Us
If you have any questions about our refund policy, please contact us.